Sales Policy for FastXTop

Sales Policy 

Effective Date: October 21, 2024

Welcome to FastXTop, your go-to source for premium plush toys and teddy bears. Our aim is to provide delightful experiences and quality products that bring joy to our customers. This Sales Policy outlines our terms and conditions for purchases made through our website.

Contact Information

  • Website: FastXTop
  • Hotline: (410) 287-9051
  • Email: Info@fastxtop.com
  • Address: 8 School House Ln, North East, Maryland (MD), 21901

Order Processing

At FastXTop, we prioritize efficient order processing to ensure your satisfaction. Orders placed on our website will be processed as follows:

  • Same-Day Processing: Orders received by 2 PM EST on business days will be processed the same day.
  • Next-Day Processing: Orders received after 2 PM EST will be processed the following business day.
  • Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed on the next business day.

Payment Methods

To enhance your shopping experience, FastXTop accepts a variety of secure payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay

We utilize industry-standard SSL encryption to safeguard your personal information during transactions.

Shipping Policy

FastXTop provides multiple shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.

Shipping costs are calculated at checkout based on your delivery address and order weight. After your order is shipped, you will receive a confirmation email containing tracking information.

Return and Exchange Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, our return and exchange policy is designed for your convenience:

  • Return Window: Items can be returned within 30 days of receipt.
  • Condition Requirements: Products must be in their original condition, unused, and include all original packaging and tags.
  • Refund Processing: Upon receiving your returned item, we will process your refund within 5-7 business days. Please note that original shipping fees are non-refundable.

To initiate a return or exchange, please contact us at Info@fastxtop.com or call (410) 287-9051 for further assistance.

Warranty Information

FastXTop is proud of the quality of our plush toys. Each product comes with a 90-day warranty against manufacturing defects. If you discover a defect during this period, please reach out to our customer service team for support.

Customer Service

Our customer service team is dedicated to assisting you with any inquiries or issues regarding your order. You can reach us through:

Our customer service hours are Monday to Friday, from 9 AM to 5 PM EST.

Conclusion

Thank you for choosing FastXTop for your plush toy needs. We are committed to delivering high-quality products and excellent service. For additional information or to view our products, please visit our website at FastXTop.