Returns Policy for FastXTop
Returns Policy
Effective Date: October 21, 2024
At FastXTop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our Returns Policy is designed to provide a seamless return experience.
Return Eligibility
You may return items purchased from FastXTop under the following conditions:
- Return Window: You can return items within 30 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and include all tags. Please ensure that the item is in the same condition as when you received it.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team at Info@fastxtop.com or call us at (410) 287-9051. Please provide your order number and a brief description of the reason for the return.
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Receive Instructions: Our team will guide you through the return process and provide you with a return shipping label if applicable.
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Package Your Return: Carefully package the item, ensuring it is secure to prevent damage during transit. Include a copy of your order confirmation and any notes regarding your return.
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Ship the Item: Send the item to the address provided by our customer service team.
Refund Process
Once we receive your returned item, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: You can expect to receive your refund within 5-7 business days after we receive your return. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchange Policy
If you wish to exchange an item for a different size or style, please initiate a return for the original item and place a new order for the desired item. This ensures you receive your exchange promptly.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made products
- Items marked as final sale or clearance
- Products that have been used or damaged
If you have questions about whether an item is returnable, please contact our customer service team.
Shipping Costs
Original shipping costs are non-refundable. If you are returning an item due to an error on our part (e.g., wrong item sent, defective product), we will cover the return shipping costs.
Contact Us
If you have any questions or concerns about our Returns Policy, please do not hesitate to reach out to us:
- Email: Info@fastxtop.com
- Hotline: (410) 287-9051
- Address: 8 School House Ln, North East, Maryland (MD), 21901
Thank you for choosing FastXTop! We appreciate your business and are committed to providing you with quality products and excellent customer service. For more information, please visit our website at FastXTop.
